Refund & Returns Policy
At Advisory Board Crystals, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer 30-day free returns and exchanges under the conditions outlined below.
1. 30-Day Free Returns
You have 30 days from the date you receive your order to request a return or exchange.
Returns and exchanges are free. We do not charge a return or exchange fee when your request meets the requirements of this policy.
To be eligible for a return or exchange, the item should be:
- Unworn and unused
- In its original condition
- Free from stains, damage, washing, or alterations
- Returned with any original tags or packaging, where applicable
Items that show signs of wear, damage, washing, or alteration may not qualify for a return or exchange.
2. How to Request a Return or Exchange
To start a return or exchange, contact our customer support team within 30 days of receiving your order.
Please provide:
- Your name
- Order number
- Item(s) you want to return or exchange
- Reason for the return or exchange
- Photos of the item if requested by our support team
Once your request is reviewed and approved, we will provide instructions for completing the return.
Email: sales@advisorybaordcrystal.com
3. Free Exchanges
We offer free exchanges for eligible items.
If you would like to exchange an item for another size or eligible replacement, contact us within the 30-day return period. We will provide the necessary instructions for completing your exchange.
Exchange availability depends on stock. If the requested replacement is unavailable, we may offer another appropriate resolution.
4. Refunds
Once your returned item is received and inspected, we will process your refund if it meets the requirements of this policy.
Refunds typically take 7–15 days to process.
We do not deduct any refund fee from your approved refund. The full eligible payment amount will be returned to the original payment method used for the purchase.
Please note that the time it takes for the refunded amount to appear in your account may also depend on your bank, card issuer, or payment provider.
5. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Our team will review the issue and help arrange an appropriate solution, which may include a replacement, exchange, or refund.
Please provide your order number and clear photographs of the item when contacting us.
6. Non-Returnable Situations
A return or exchange may be refused if an item:
- Has been worn or used
- Has been washed
- Has been altered or damaged after delivery
- Has stains, odors, or other signs of use
- Is returned outside the 30-day return period
7. Return Processing
After your return reaches us, the item will be inspected to confirm that it meets the requirements of this policy.
Approved refunds will then be initiated to the original payment method. The refund processing period is generally 7–15 days.
8. Contact Us
If you have questions about returns, exchanges, or refunds, please contact us:
Advisory Board Crystals
Email: sales@advisorybaordcrystal.com
Address: 1920 Hillhurst Avenue, Los Angeles, CA 90027, USA
We are committed to making the return, exchange, and refund process as simple and convenient as possible for our customers.