FAQS
About Advisory Board Crystals
What is Advisory Board Crystals?
Advisory Board Crystals is a clothing and streetwear store offering apparel and accessories designed for customers who enjoy distinctive, modern fashion.
What products does Advisory Board Crystals sell?
Our collection includes hoodies, T-shirts, shirts, sweatshirts, shorts, sneakers, hats, beanies, and other fashion items.
Are Advisory Board Crystals products designed for adults?
Yes. Our clothing collection is designed primarily for adult customers.
Orders
How can I place an order?
Choose the product you want, select the available size or variant, add it to your cart, and complete the checkout process with your shipping and payment information.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, contact us as soon as possible at sales@advisorybaordcrystal.com. We will do our best to assist before the order is processed or shipped.
How can I check my order status?
You can check your order information through your account or use the tracking information provided after your order has been shipped.
What should I do if I receive the wrong item?
Contact us as soon as possible with your order number and details of the item you received. Our team will review the issue and help arrange an appropriate solution.
Sizing
How do I choose the right clothing size?
Use our Size Guide before ordering. Measure your chest, waist, hips, and other relevant measurements and compare them with the size chart.
What should I do if I am between two sizes?
For a closer fit, choose the smaller size. If you prefer a relaxed or oversized streetwear fit, choose the larger size.
Are hats and beanies available in different sizes?
Most of our hats and beanies are designed as adjustable or flexible one-size accessories. Check the individual product listing for specific sizing information.
How do I choose the right sneaker size?
Measure your foot length and compare it with the sneaker size chart provided on the product page. Shoe sizing can vary between different styles, so always check the product-specific information.
Returns & Exchanges
Do you offer free returns?
Yes. We offer 30-day free returns for eligible items.
How long do I have to return an item?
You have 30 days from the date you receive your order to request an eligible return or exchange.
Do you offer free exchanges?
Yes. Eligible exchanges are free within our 30-day return period.
How long does a refund take?
Approved refunds are generally processed within 7–15 days after the returned item has been received and inspected.
Do you deduct a refund fee?
No. We do not deduct a refund fee from an approved refund. The eligible payment amount is returned to the original payment method.
What condition must an item be in to qualify for a return?
Returned items should be unworn, unused, unwashed, unaltered, and in their original condition. Items showing signs of use or damage may not qualify.
What if my item arrives damaged or defective?
Contact us as soon as possible with your order number and clear photos of the damaged or defective item. Our team will review the issue and help with an appropriate solution.
Customer Support
How can I contact Advisory Board Crystals?
You can contact our customer support team by email at sales@advisorybaordcrystal.com.
Where is Advisory Board Crystals located?
Our listed business address is 1920 Hillhurst Avenue, Los Angeles, CA 90027, USA.
How can I get help with my order?
For assistance with an order, product, size, return, exchange, or refund, contact us at sales@advisorybaordcrystal.com and include your order number when applicable.
Privacy & Security
How does Advisory Board Crystals protect my personal information?
We take reasonable measures to protect customer information and use personal data only for purposes described in our Privacy Policy.
Is my payment information secure?
Payments are processed through the payment methods and payment providers available at checkout. Payment providers may have their own security and privacy policies.
Do you share customer information?
We may share necessary information with trusted service providers that help us process payments, fulfill orders, provide shipping, maintain our website, and deliver other business services. We do not sell personal information for monetary consideration.